Working as a Catering Assistant

Your first step into the world of catering...

We can’t promise you a quick and easy route to becoming the next Jamie Oliver or Nigella Lawson, because there’s no such thing, however we can provide you a fantastic platform to learn and the opportunity to take your catering career to the limit. The role of Catering Assistant is your first step on the ladder. Your lack of experience won’t matter because with hard work, dedication, and a willingness to learn being a Catering Assistant with PGL is a perfect chance to progress on our Apprenticeship programme and achieve your catering dreams.

To work in a kitchen environment you need a passion and a pride in what you’re doing – in everything from pot washing to serving food to guests, and from cleaning work surfaces to preparing fresh salads. The details matter. You’ll work with a team of like-minded people who care about delivering the very best dining experience for our guests and they’ll help support you in achieving the high standards of customer service required in a PGL kitchen. Many of our Head Chefs joined us in the Catering Assistant role and have progressed to take charge. The proof really is in the pudding!


Key Responsibilities

You'll assist the Chefs in preparing balanced, wholesome meals that fuel our guests and staff for their day of activities. This is a varied role that includes assisting with food preparation, serving from our canteen bays and ensuring the kitchen and dining areas are kept clean, tidy and adhere to our health and safety standards.

Part of your working week will involve a combination of breakfast, lunch and evening meal shifts. You may have the chance to try your centre's activities during your free time, building up your competency in the process. You may also participate in evening entertainments for our guests.

Learning and Development

When you start your job as a Catering Assistant you will have the opportunity to gain invaluable knowledge, skills and experience whilst working towards nationally recognised qualifications, all free of charge. Previous catering experience is a bonus but is not vital. If you are new to PGL and/or have catering experience within the sector you will be enrolled onto our Hospitality Apprenticeship Programme.

This is delivered and assessed in the work place and is supported by a comprehensive centre induction, job specific training, workbooks, one-to-one observations with verbal and written feedback, and regular performance reviews. All of this will count towards the achievement of your hospitality apprenticeship.

Progression Opportunities

There are a number of opportunities for you to extend your experience, knowledge and skills at PGL. We encourage all our employees to create and maintain a Personal Development Plan (PDP) that can be used to identify and work towards their career goals.

This is supported by our extensive range of formal and informal development opportunities. Career progression routes for Catering Assistants include roles such as Assistant Chef, Chef or Dining Room Supervisor

Who does this job?


Max Finlay Neenan, Marchants Hill

I started with PGL after completing a course at university in Hospitality.

I enjoy meeting and greeting and liaising with the guests to help ensure their satisfaction and maintaining high standards within our catering department.

Living and working on centre means you get a great social life and you meet lots of new people. Plus work is easily accessible.

I’m hoping to complete my NVQ in Leadership and Supervision and progress to a supervisory role within the company.

With PGL you get to work in a fun and fast moving environment with the opportunity to work in some great locations make new friends whilst earning money.


Staff Package

Staff Package UK

Details of our staff package is in the table (right).

All new Catering Assistants with no or limited previous experience will join our Apprenticeship Programme.

All residential staff will receive free accommodation valued at £44.80 per week for the purposes of calculating your overall package.

Catering Assistants that join us with the relevant experience and Apprentices who have completed 34 weeks of the Apprenticeship Programme will receive the relevant age-related rate of pay and will be offered the opportunity to purchase a 'meals package' that works out at just £2.05 per meal or £43 per week.

This includes breakfast, lunch and evening meal – even on your days off! There’s always a fresh salad bar option as well as soup and a cooked main course, dessert, fresh fruit and hot drinks.

Apprentices whilst on the Apprenticeship Programme can take advantage of this food offering free of charge.

Staff Package Overseas

Overseas packages are based on the above rates and overall the package is equivalent. Cash salary may appear different as accommodation and food is provided as a ‘benefit in kind’ to comply with local legislation.

Where you can do this Role



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Key PGL Facts

Key PGL Facts

Need more convincing to apply? Surely not, but if so – here are a few ‘must know’ key facts:

  • we employ over 3,000 people every year
  • over 400,000 guests visit a PGL centre every year
  • we are experienced! We have been providing activity holidays since 1957, thats 60 years!
  • we have the most competitive staff package
  • we are the employer of choice within the outdoor activity industry!